Terms & Conditions
KooA Cosmetics online shop is maintained by KooA Cosmetics OÜ, Kesk-Ameerika 7, 10122 Tallinn, Estonia. Register code 14585659.
These terms and conditions apply to the KooA Cosmetics online store ("Service") used by Customer ("Customer" or "you") and all orders placed through the Service.
You must accept these terms and conditions to create an account and place orders through the Service. By accepting these terms, you accept them in full.
Orders in the KooA Cosmetics online store are subject to the terms and conditions in force at the time of ordering. KooA Cosmetics reserves the right to update the terms of use without notice. The customer will be notified of the update by email or when the customer logs in to their account.
The KooA Cosmetics online store is regulated by the legislation applicable in the Republic of Estonia. You can find out how we process and collect the personal information of online store users in the Privacy policy section.
If you have any questions, please contact us by email at info@kooacosmetics.fi
2. Price information
All prices in the KooA Cosmetics online store are tax-free when delivered to Finland. Orders delivered to Estonia include 22% VAT.
The discount prices shown is rounded to full figures.
3. Placing an order
Placing an order in the online store requires a registeration.
All products in the KooA Cosmetics online store are intended for professional use and sold from Beauty Salons. Products can only be ordered from the KooA Cosmetics online store by authorized business customers working in the beauty industry, provided that the registration has been approved and confirmed by KooA Cosmetics.
Product availability and prices are subject to change without notice. The availability of the product in the store can be found in the availability information in the Product Description section. Product prices are listed on each products product page. Discounted prices are indicated next to the products with the normal price.
The purchaser can check the products in their shopping cart by clicking on the shopping cart icon at the top of the web page. The number of products in the shopping cart can be changed by entering the desired number in that field. Products can be removed from the shopping cart by tapping the cross located on the same line as the product.
Before order confirmation, the buyer chooses the most suitable delivery method. Delivery is free for all orders over 600.00 euros in Estonia and Finland. For orders costing 0.00-600.00 euros, a delivery fee of 15.00 euros will be added to Finland and 5.00 euros to Estonia.
To confirm your order, proceed to checkout and confirm your order under "order and pay". Payment options include invoice and Visa and Mastercard credit card payment methods. A confirmation of the order will be sent to the subscriber's e-mail address. Purchase history can be managed under "My Account".
4. Delivery
Orders placed before 01pm on business days will be delivered to the buyer within 1-3 days.
To avoid delivery delays, all sections of the order must be filled in carefully and the address information must be accurate and up to date.
KooA Cosmetics is not responsible for delivery delays if the goods were delivered to the logistics partner on time, but delivery was delayed due to circumstances beyond KooA Cosmetics’s control or anticipation.
5. Products for Professional use
If the purchased product is defected, the buyer must contact KooA Cosmetics OÜ by e-mail at info@kooacosmetics.fi
If the purchased product has been used as a professional product, the regular consumer complaint procedure does not apply. In such cases, the period for lodging a complaint will normally be at least 6 months, depending on the shelf life set by the manufacturer. If the manufacturer's defect is noticed during this period, the product will be reimbursed to the buyer.
The product will not be replaced if: the product has been taken for the purchaser's own personal use, the product has been misused, the product cannot be returned for hygienic reasons and if the product has been mixed or diluted with another product so that they can no longer be separated.
6. Processing personal data and security
All personal information provided by the purchaser when visiting and making purchases in the KooA Cosmetics online store is considered confidential. Except in cases where the courier requires the buyer's name, telephone number and delivery address information for delivery of the goods.
The use of an encrypted data transmission channel with banks guarantees the protection of buyers' personal and banking data. The KooA Cosmetics online store does not have access to such information.
6. Other provisions
The pictures of the products are for illustration only. Product information is updated regularly. It may happen that the product information has been updated since the buyer's last visit.
These terms and conditions are valid from August 8, 2020.